FREE DELIVERY IN AUSTRALIA ON ALL ORDERS OVER $90

Terms & Conditions

TERMS OF USE AGREEMENT

The use of this site is governed by the policies, terms and conditions, delivery and privacy policy. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to MotorBikeGearOnline.com.au indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by MotorBikeGearOnline.com.au.

MotorBikeGearOnline.com.au reserves the right to make changes to this site and these terms and conditions at any time.

By ordering or registering on MotorBikeGearOnline.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either un-subscribing via a link or contacting our Customer Service at info@MotorBikeGearOnline.com.au and we will remove you from marketing communications.

We may exchange personal information with our related companies and with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be location in Australia, USA, EU and other countries.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. MotorBikeGearOnline.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. MotorBikeGearOnline.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. MotorBikeGearOnline.com.au is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by MotorBikeGearOnline.com.au.

LIABILITY

MotorBikeGearOnline.com.au is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

INTERNATIONAL ORDERS

Enquiries regarding international orders should be emailed to us via our Contact Us page.

Our store will not support orders placed from other countries, and need to be processed manually by our Online Sales Team so that freight costs can be calculated.

MotorBikeGearOnline can only accept payment via PayPal or Bank Deposit from overseas customers. Unfortunately, credit cards cannot be accepted for these purchases.

INTERNATIONAL CUSTOMS CHARGES

Some orders may incur a customs or import duty charge. MotorBikeGearOnline do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances.

For further information, please contact your local customs office.??All charges are to be paid by the customer on delivery of order.

Orders cannot be returned to sender and MotorBikeGearOnline will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and MotorBikeGearOnline will not be held responsible for any loss of funds as a result of this occurrence.

We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

RETURNS POLICY

If you receive a product that you are unhappy with for any reason, simply return it to us within 30 days, in the condition that you received it and we will happily exchange or refund.

If you placed your order with free freight, your money will be refunded minus the initial freight cost incurred by MotorbikeGearOnline. This freight cost will be calculated fairly, using the Australia Post freight calculator.

RETURN TERMS AND CONDITIONS

All returns MUST be authorised by MotorbikeGearOnline before goods are returned. Please call or email one of our helpful staff and they will give you a Return Product Authorisation number which must be enclosed in return parcel as well as the original purchase receipt.

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition (ie, do not stick return labels or sticky tape to boxes, please wrap them or put them in a satchel to avoid damage) or may not be accepted (unless faulty).

Please allow 5 to 7 business days for us to receive, process and ship your exchange.

Please allow 5 to 7 business days for us to receive and process your refund, and for funds to be returned to your account by your financial institution.

(Time periods for items being returned to us can vary depending on your location, and shipping method you choose. Please allow us extra time to process your refund/exchange in this case)

To ensure your return is validated please take note below!

Boots:

Please do not stand on your foot pegs as some sharp pegs can mark/damage boot soles and your return/exchange might not be accepted.

Helmets/Apparel:

If you are trying helmets on, please remove your makeup and sunscreen first. These products will stain the cheek-pads and your return may not be accepted. Please take the necessary precautions also when trying on T-Shirts, Jerseys, and Jackets.

Hard Parts:

Please use due diligence in checking hard parts for correct fitment before removing from the packaging. Bling kits etc. will not be accepted once they have been removed from their clear plastic packages. You should usually be able to compare the new item with old/broken item while it is still in the manufacturers packaging. We do understand that this is unavoidable in some circumstances.

WARRANTY AND FAULTY ITEMS

If you have a faulty item that you would like refunded, repaired or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved.

All products sold by MotorBikeGearOnline are covered by the manufacturers’ warranty only. MotorBikeGearOnline makes no independent or additional warranty.

Please contact customer service or the brand directly for warranty periods.

Some run-out and end of line stock warranty items that may be unrepairable, may also be no longer available. In this case MotorBikeGearOnline and the authorized Australian distributer reserve the right to replace the faulty product with another product to the same specification and value at their discretion. In the case of having to upgrade to a superior product the Customer may be given the option to upgrade and will have to pay any difference in price.

We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-7 business days.

COPYRIGHT AND TRADEMARK NOTICE

This site is owned and operated by MotorBikeGearOnline. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of MotorBikeGearOnline. 

All software used on the site is the sole property of MotorBikeGearOnline or those supplying the software. 

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. 

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without MotorBikeGearOnline prior written permission. 

All rights not expressly granted herein are reserved.

Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

PRICING

All pricing is in Australian dollars ($AUD). All of the prices, contents and specifications are correct as to the best of our knowledge and are subject to change without notice.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, MotorBikeGearOnline.com.au shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. 

MotorBikeGearOnline.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. 

If your credit card has already been charged for the purchase and your order is cancelled, MotorBikeGearOnline.com.au shall immediately issue a credit to your credit card account in the amount of the charge.

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. 

You acknowledge that MotorBikeGearOnline.com.au is not responsible for the operation of or content located on or through any such site.

CREDIT CARD PAYMENTS AND VERIFICATION

All orders are subject to pre-authorisation checks to ensure sufficient funds are available and to confirm the validity of the payment method. The total amount of the order will be frozen on your account and this amount is taken when the order is despatched. Authorisations will appear as pending charges on your card, but you will only be charged once for a single order when it is despatched. Orders cancelled before shipment will still have this authorisation held. Some credit cards may be subject to a $1 authorisation check which will be released back to you.

Some orders may be subject to small charge verification before they are approved for shipment. In these cases a small amount between $0 and $1 will be held on your credit card and you will be asked to confirm this amount to validate your payment. This is not a charge, but an authorisation which will release back to you.

PAYPAL EXPRESS CHECKOUT

Customers choosing to checkout with PayPal Express will automatically have their order shipped to the address selected in your PayPal account. Once the order has been shipped MotorBikeGearOnline cannot alter your delivery address or shipping method.